About the role This position is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional technical support. You will be the first point of contact for users, providing critical assistance with Microsoft 365, Intune and desktop support duties. Day to day duties include: Act as the primary contact for all IT-related inquiries and issues from staff. Troubleshoot and resolve hardware, software, network, and connectivity issues, focusing on Azure and Microsoft 365 applications. Document and track support requests using the ticketing system, ensuring compliance with internal standards. Escalate complex issues to senior team members or specialised IT staff as necessary. Assist in the setup and configuration of new hardware and software for users, including Azure accounts and Microsoft 365 services. Provide guidance and training on Azure, Microsoft 365 tools (such as Teams, SharePoint, and OneDrive), Intune, and basic networking concepts. Monitor and manage service levels to ensure timely resolution of support requests. Collaborate with team members to identify and implement process improvements that enhance service delivery. About youTo be successful in this role, you will have: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 2 years prior experience in a service desk or technical support role Familiarity with Azure, Microsoft 365 technologies, and Intune. Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical staff. Proficiency in using ticketing systems and remote support tools. Ability to work independently and as part of a collaborative team. Strong problem-solving abilities and attention to detail. What's in it for you? 12 Month | Contract Opportunity Work within a great team How to applyIf you are well suited to this opportunity, we'd like to hear from you.You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.