Key Responsibilities:
* Identify and develop technical requirements for functionality being developed within ServiceNow and Amazon Web Services improvement programs.
* Execution of the assigned workload for 2nd and 3rd level technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements on ServiceNow platform, applications and Amazon Web Services as per documented service level agreements.
Implementing platform upgrades, releases, patches & hot fixes across ServiceNow and Amazon Web Services non-production environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles.
Creating new catalogue items (forms) and workflows in ServiceNow enabling automation of tedious/repetitive processes.
Documenting knowledge artefacts required for the support and maintenance of new, enhanced and changed application software.
Assessing, understanding and documenting the impact of application change to production services, integration points and components before production deployment.
Educating and training fellow development and support analysts on the administration and maintenance of the changed software.
Key Capabilities, Knowledge and Experience
* Demonstrated experience in Amazon Web Services, including Amazon Connect, AWS Lambda, Amazon Lex and Amazon DynamoDB.
* Should include analysis, design, development, testing, implementation, documentation, and support experience.
* Demonstrated high level experience in ServiceNow development, ServiceNow certified System Administrator.
* ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC.
* Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems.
* Provide expert process advice, guidance, and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs.
* High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices.
Benefits of Working with eHealth Queensland
* Competitive salary + generous superannuation and leave loading.
* Flexible working arrangements.
* Career training and development.