Customer Care Consultant - Carole Park or Mackay QLDBlackwoods Springfield Lakes, Queensland, AustraliaAre you passionate about helping others and delivering top-notch service? We're on the lookout for a Customer Care Consultant to join our vibrant team!In this role, you will be the face of our business, interacting with customers primarily through our call centres. Your primary responsibilities will include providing outstanding customer service, handling sales and service inquiries, and ensuring customer satisfaction.Your Key ResponsibilitiesBe a safety advocate by actively participating in our safety agenda, reporting hazards, near misses, and incidents promptly, and contributing to a safer workplace.Provide exceptional customer service by handling all sales, service, and backorder inquiries with a goal of first-call resolution, ensuring every customer interaction leaves a lasting positive impression.Develop strong, trust-based relationships with both internal and external customers, identifying opportunities for sales and cross-selling through effective communication.Use your keen questioning skills to understand customer requirements and offer the best service and product solutions to meet their needs, ensuring they feel valued and understood.Collaborate with your team, participate in group projects, and contribute to continuous improvement initiatives, driving excellence and enhancing outcomes for both the team and our customers.What You Will Bring To The TeamPrevious experience in customer service, ideally within industrial supply or trade.Proficient in telephony systems and Windows PC.Experience in a call centre environment is a plus.Excellent communication skills with a proactive approach to solving problems.Strong commercial acumen and self-motivation.Ability to work well within a team and consistently deliver exceptional service outcomes.Why Our Team Enjoys Being Part Of BlackwoodsTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Discount membership card for Kmart, Bunnings, Officeworks & OnePass.Successful Refer-A-Friend program – earn up to $2,000 per referral.Opportunity to contribute to organizational success through process optimization and workforce efficiency.Collaborative and supportive work environment with opportunities for professional growth.NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesRetail Office Equipment
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