**Retail Leader Role Summary**
In a dynamic business like ours, you'll make a real difference every day in small everyday moments and larger-scale changes.
As a Retail Leader, you're an important part of our Aussie icon at the heart of the nation. Whether you're in a store, distribution centre, manufacturing site, or on the road, your work has a significant impact.
About the Role
You'll report to the Store Manager and have full accountability for the day-to-day running of the customer service department and front of store operations.
With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store that is exceptionally presented, welcoming, and engaging for our customers, team members, and local community.
About You and Your Skills
We're looking for someone with:
* Previous experience working in a fast-paced customer-facing environment
* Proven leadership experience, as you'll need to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements
Additionally, you'll be responsible for:
* Maintaining excellent service standards, keeping the checkout area clean and safe for our team and customers
* Driving a one-team culture that prioritizes our team members' health, safety, and wellbeing
* Being customer-obsessed and continually seeking to better understand our diverse customers to ensure we're always providing an outstanding shopping experience
What's in it for You?
As a Retail Leader, you can expect:
* More cash staying in your pocket: Eligible team members receive a 5% discount on all year-round supermarket and liquor online and in-store purchases
* Additional periods of double discount (10%) at various times throughout the year
* Exclusive hot deals for team members that translate into additional savings
* Reward through recognition: Give and receive recognition linked to our Coles values through our digital recognition platform 'mythanks'
* Structured and long-term learning pathway: Comprehensive induction, management, and people leadership training provided so you can thrive in this role and whatever is next
* Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members
* Investment in your future: Become a part-owner of the Coles Group through our annual team member share plan offer
* Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family
About the Recruitment Process
We're committed to creating a workplace that is safe and respectful for our team.
We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities.
We're happy to adjust our recruitment process to support candidates with disabilities.
For further information and additional contact details, visit the 'Our Recruitment Process' section of our careers site.