Job Summary
We are seeking a Service Designer to join our human-centred design team to improve trade experiences for businesses. The ideal candidate will have experience working across services, teams and disciplines to advocate for business and government needs and inform decision making.
Key Responsibilities
* Support the planning, facilitation and analysis of user research activities.
* Analyse a range of information sources including research studies, process diagrams and technical artefacts.
* Shaping actionable insights to inform decisions and recommendations.
* Engage with internal and external stakeholders to communicate findings and influence decision making.
* Design and facilitate workshops with businesses and Government stakeholders.
Requirements
* Demonstrated knowledge of human centred design and experience applying service design methods and techniques.
* Experience working with various disciplines to solve problems, identify opportunities for improvement and progress shared deliverables.
* Ability to bring together a variety of lenses (e.g. user experience and technical feasibility) to produce actionable insights.
* Demonstrated experience working in a team to plan, conduct and synthesise user research activities to inform decision making and reforms.
Additional Qualifications
* Knowledge and experience in cross border trade.
* Experience working in agile multi-disciplinary teams.
We acknowledge all Aboriginal and Torres Strait Islander Traditional Custodians of the lands on which we work and live. We pay our respect to their Elders – past and present and recognise their continuing connection to land, sea, culture and community.