Contract Details
* 12 month contract
* Opportunity to lead a team
* 80 per hour + Super
Your new company
This Government Organisation is based in Blacktown and is looking for an experienced IT Service Management leader to join the business in a contract that will run till January 2026. In this role, you will manage a team of 7. This role will be based in the office full time.
Your new role
As IT Service Management Senior Coordinator, you will be responsible for the daily management of the service desk team. You will be the point of contact for escalations, projects, and change processes including incident management, maintaining process documentation, internal and external audits, managing complex VIP issues, and fostering learning and growth within the IT service desk team.
What you'll need to succeed
* Successfully managed a service desk team previously
* Be a hands-on and lead-from-the-front leader
* Hold ITIL V3 foundation
* Demonstrated experience coordinating Information Technology governance and assurance activities
* Experience working in a Windows environment
* Experience working on change and projects
* In-depth experience implementing and managing ITSM processes in a similar organisation
* Hold a current class C driver's licence
* Understanding of Microsoft operating systems, routing and telecommunications, enterprise storage systems, data centre operations, and cloud systems
* Be an Australian permanent resident or Australian Citizen
What you'll get in return
* 80 an hour + Super
* 12 month contract with views to extend
* Opportunity to expand your knowledge and lead a team
What you need to do now
If you're interested in this role, click apply now or for more information and a confidential discussion on this role or to find out about more opportunities in IT, contact Ebony Hong at Hays via email.
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