Join a fun, friendly team that values authenticity and creativity Hybrid WFH with the flexibility to work from home and visit sites (Brisbane) Opportunities for career progression in a growing company Step into a Digital Front Office & Reservations Guest Services Coordinator role - a unique opportunity blending technology, hospitality, and leadership.
About the Company: Join a new generation of serviced apartments, redefining the guest journey by embracing digital solutions.
Their innovative approach has replaced the traditional front desk, allowing guests to check in seamlessly with digital keys - no more waiting in line!
They prioritise creating a seamless experience through personalised SMS and phone communication.
About the Role: Reporting to the Operations Manager, this hands-on role is perfect for someone ready to lead, problem-solve, and make their mark.
You'll oversee the Digital Front Office & Reservations team, ensuring exceptional guest experiences at every touch point.
Key responsibilities include: Managing team performance, training, and scheduling Handling guest inquiries and escalations with confidence Supporting the Operations Manager with hotel admin tasks Being the first point of contact for emergency situations Fostering a positive, fun, and collaborative work environment This is a hybrid role - work from home while also visiting sites across Brisbane .
Please note this is not suitable for virtual assistants or those unable to commute regularly.
Your Skills and Experience: We're looking for someone who thrives in a fast-paced environment, is tech-savvy, and brings a genuine passion for hospitality.
Ideally, you have: Experience in a Front Office/STA Supervisory role or as a Duty Manager Strong problem-solving and communication skills An eye for detail and the ability to prioritise tasks The flexibility to work weekdays, weekends, and public holidays A valid full Australian driver's license (preferred) Your Benefits and Rewards: Competitive salary and opportunities for career progression A supportive team that values fun, creativity, and authenticity The chance to work in a cutting-edge hospitality environment Flexibility with a hybrid work model - work from home and visit sites across Brisbane Hands-on experience with innovative digital hospitality solutions To apply online, please click on the apply button.
Alternatively, for a confidential discussion please contact Isaac Gorton on 0488 488 617 or ****** Seeking a job change?
When you fill out a confidential profile with Frontline Hospitality it goes to our team of experienced recruiters who will work with you to find your dream role.
Our unique system of recruitment means the whole team will be trying to find you the right job.
Whether it is now or in the near future we will continue to match positions to suit your needs until we find you the perfect job!
Or just looking around?
We highly recommend that you call us even if you are not officially in the job market.
Once we understand what you are looking for we keep you in the know, because no one knows Hospitality like us.
Also, the majority of positions we fill are done so without advertising!
Existing Frontline Hospitality registered candidates often get the first look at new opportunities.
Did you know?
Frontline Hospitality has offices across Australia and not all of our roles are advertised on external job boards, so head to our website to view all of our available positions and apply for any roles of interest.
www.frontlinehospitality.com.au Reference number: 209274_174073198498636 Profession:Hospitality & TourismFront Office Company: Frontline Recruitment Date posted: 28th Feb, 2025