The Role
As a Senior (Programmatic) Account Manager, you will be responsible for building out custom digital advertising campaigns within the rapidly growing Digital Marketing division. To be considered for this role, you will be able to demonstrate a broad understanding of the programmatic marketing industry and have previous experience of Demand Side Platforms. Ideally, you will have exceptional client management experience or at least be looking for this as the next step in your career.
On a day-to-day basis, you will be hands-on and involved in every aspect of account management from supporting sales pitches, through onboarding campaigns, and monitoring their progress. You will work closely with our Trading Teams located in Colombia and Estonia explaining strategies and results to clients.
The right candidate will be smart, professional, a first-class communicator, diplomatic and good at problem solving. You will have proven customer service skills, demonstrable leadership ability and be able to work on your own initiative.
Primary Responsibilities
1. Ownership of Tier 1 accounts Oversee and implement client strategy across their range of products and brandsForecasting spend and revenue for each of their client accounts. Ultimately are responsible for securing client retention and driving adoption growth.
2. Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations.
3. Working alongside the Head of Account Management, VP of Client Growth & Head of Media Sales for APAC for Discovery of Upsell and any Cross Sell opportunities.
4. Accountable for: Client Strategy, Strategy Reviews & QBRsCampaign Activation & QAAnalysisTroubleshootingServiceProcess
Secondary Responsibilities
5. Owns and is responsible across Tier 2, 3and 4 accounts. Mapped to senior and middle Tier 2 & 3 Key Stakeholders
6. Accountable & Responsible for: Account Strategy, Strategy Reviews & QBRsCampaign Activation & QAAnalysisTroubleshootingServiceProcess
Other Core Responsibilities
7. Contribute in conjunction with Account Management & Sales for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.
Required Skills
8. 5 years+ experience in Digital media, with a focus on programmatic demand side platforms
9. 2+ years of working in a Commercial and/or Business Development capability
10. Proven success in managing a customer portfolio and exceeding client expectations.
11. Experience with Demand Side Platforms and Ad Serving technologies is essential.
12. Excellent communication and organizational skills with the ability to build rapport and trust.
13. Strong analytical skills and uncompromising attention to detail
14. Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment.
15. Has a network of local digital media contacts in the region.
16. A keen interest in digital media and ad tech.
This role is eligible for hybrid working - 3 days in the Sydney office and 2 days from home
What’s in it for you?
As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.