Job Description:
About Us
Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays.
Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport, and two mainland ports.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
ABOUT THE ROLE
We are seeking a passionate and motivated Tour Guide to join the Cruise Whitsundays team on a full-time permanent basis.
In this role, you'll create unforgettable experiences for guests at Whitehaven Beach through exceptional service and a commitment to safety.
You will work in a physically demanding environment with a unique lifestyle roster of 4 days one week, 3 the next, ensuring you never work a full weekend!
Key Responsibilities Greet and assist guests, prioritizing their safety and experience.
Provide high-quality guest service and maintain professional presentation.
Ensure the vessel remains clean and presentable for passengers.
Serve food and beverages to guests.
Ensure the safety and comfort of full-day guests.
Safely secure and depart ancillary vessels.
Conduct safety briefings and presentations for guests.
ABOUT YOU
The ideal candidate will love the outdoors, have a passion for sharing knowledge, and enjoy creating memorable guest experiences.
You should be a team player with a "can-do" attitude, be comfortable working on water, and consistently deliver excellent customer service.
To be successful in this role, you will: Demonstrate excellent personal presentation and interpersonal skills.
Have strong organizational skills and time management abilities.
Work autonomously and as part of a team.
Provide genuine, personable guest service.
Requirements:
Minimum of 1-year experience in a similar Tour Guide role within the tourism industry.
Elements of Shipboard Safety Certificate, GPH or higher.
QLD Responsible Service of Alcohol.
HLTAID011 Provide First Aid & HLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen Therapy.
Relevant hospitality qualifications (e.g., Certificate III Hospitality) and Bronze Medallion/Cert II Public Safety (Aquatic Rescue) are highly regarded.
Benefits:
WHV 6-Month Work Limitation Exemption.
Generous travel discounts.
50% off at the Cruise Café & Bar.
Free public transport.
Study assistance policy.
Private health discounts.
Employee Assistance Program.
Lifestyle roster.
Discounts on Journey Beyond merchandise.
Are you ready to start your marine career journey with us?
Applications are currently open to those residing in Australia with working rights.
Apply now as applications will be reviewed as they are received!Journey Beyond
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