Job Function: Emergency Communications Services (ECO)
Date Posted: 2 Jan 2025
Job Requisition ID: 1931
Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2025. We are looking for talented individuals to join Triple Zero Victoria.
The position will remain open, and we look forward to reviewing your application.
Due to the comprehensive nature of the recruitment and selection process, it typically takes between four to eight weeks from when you submit your application to offer.
About Triple Zero Victoria
Triple Zero Victoria provides the critical link between the Victorian community and the state's emergency services agencies.
It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance, and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide.
The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field.
About The Role
You could be helping someone in their worst moment, and they will rely on you for your composure and ability to guide them through the call.
Roster Options
We have several roster options available depending upon your preferred location.
These options allow employees flexibility and balance to meet their individual circumstances and work preferences, and include: full-time rotating roster, full-time set roster, and part-time set roster.
About You
The Emergency Communications Officer role is unique and challenging and our team members come from a wide range of life stages, occupational, and cultural backgrounds.
You are likely to be a good fit for this position if you:
* Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
* Are tech savvy enough to use multiple software systems whilst under pressure
* Have proven persistence and good decision-making capabilities
* Communicate effectively by listening, showing empathy, and adapting your style to the situation
* Maintain a calm, resilient composure in stressful situations
* Demonstrate the highest standards of professional conduct and support for others
* Learn quickly, developing your capability whilst embracing constructive feedback
What We Can Offer You
By joining Triple Zero Victoria, you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.
Benefits
You will be delivering a critical service to the Victorian community and belong to a connected and highly supportive and caring team, united by a common purpose.
You will be rewarded with a competitive salary and other benefits including:
* Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) being awarded upon after consolidation
* Clearly defined career progression, support, and upskilling
* Attractive pay and conditions including 5 weeks annual leave per year
* Paid 30-minute break every 90 minutes through your shift
* Employee assistance program for employees and eligible family members
* Discounted health insurance, banking services, and family gym membership
* Access to on-site gyms at all our sites
* 'Memberlink' discount card, accepted by 1,000's of retailers and services providers
* Staff reward and recognition programs
* Free staff parking at all our sites
* Salary packaging options after an initial service period
* Equal Opportunity Statement
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all.
We value the unique backgrounds, experiences, and contributions that each person brings to our workplace.
We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability, and neurodiversity.
Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles.
Our aim is to create a workforce that reflects the Victorian community in which we live.