Job Description of Support Executive in Sydney:
Technical Skills: Linux based application & server support / admin skills highly desirableWindows & Unix server background added advantageSQL & any one Shell Scripting Language (Pearl and / or Bash) is a mustControl-M batch monitoringExperience in SWIFT Standards and messaging formatsFamiliarity with connectivity modes such as FileACT, FIN, MQ File transfersAppd & Splunk MonitoringFamiliarity with Change / INC / Problem management practices and tools such as Remedy / ServiceNOWFamiliarity in Agile methodologies including JIRA user story creation and Confluence documentation processesExpert hands-on experience: Expert hands-on experience on Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG) and Alliance WebPlatform (AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential.
Expert knowledge: Expert knowledge in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing.
Must-Have / Mandatory: Good analytical & troubleshooting skillsAbility to work under pressurized environments and in an extremely time-sensitive environmentSet of Technical skills mentioned aboveSelf-driven, proactive team playerAbility to troubleshoot and think outside the box to resolve rarely seen problems.ITIL / production support backgroundInterpersonal skillsTools like Control-M, ServiceNow, JIRA & ConfluenceKey Responsibilities: Day to day production support AMH, SAG & AWP systemsTechnical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issuesRespond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issuesEnsure the integrity of the Production environment is maintained and kept as priority over allInvestigate and develop fixes for small bugs or functionality issuesIncident management, Problem management, Availability & capacity managementChange management: Ensure that all change that is deployed into Production is tested and verified.
Attend regular meetings to discuss the planning of deploymentsResolution of major incidents in a time-sensitive environmentIdentify and automate manual tasks #J-18808-Ljbffr