IT Support Engineer (Linux & PL-SQL) – South East Melbourne Are you passionate about solving complex technical problems in a fast-paced environment?Do you have experience in Linux and PL-SQL?Join a global team that provides mission-critical support for cutting-edge AI and robotics software solutions tailored for enterprise clients.About the Role As a Support Engineer, your primary focus will be on troubleshooting and resolving issues within Linux-based environments using command shell, alongside managing and optimizing databases with PL-SQL through Toad.This position is ideal for a technical, customer-oriented professional who thrives in dynamic, rapidly evolving settings.Key Responsibilities: Incident Resolution : Diagnose and resolve complex technical issues related to Linux command shell environments and PL-SQL databases using Toad, escalating to specialized teams when necessary.Service Management : Ensure all incidents are addressed within SLA timeframes, maintain comprehensive documentation, and contribute to continuous service improvement initiatives.Client Communication : Act as the primary liaison for clients, delivering high-quality support and effectively managing client expectations.Software Customization : Assist in configuring and customizing software, including handling installations, programming tasks, and follow-ups to ensure optimal performance.Training & Collaboration : Mentor new team members and collaborate with global teams to share knowledge, enhance processes, and drive collective success.Trend Analysis : Monitor support trends and proactively address recurring issues to support long-term service enhancements and reliability.Skills and Experience: Linux Command Shell Expertise : Advanced proficiency in using the Linux command shell for system administration, troubleshooting, and automation tasks.PL-SQL with Toad : Strong skills in PL-SQL for database management and troubleshooting, with hands-on experience using Toad for SQL development and optimization.Technical Knowledge : Familiarity with programming languages such as C or C++ is advantageous but not mandatory.Customer Focus : Exceptional communication skills with a strong dedication to providing excellent customer service.Problem-Solving Ability : Ability to adapt to diverse challenges, take initiative, and devise creative solutions under pressure.Team Player : Willingness to collaborate, share knowledge, and contribute to a positive and productive working environment.Desirable: Language Proficiency : Professional working proficiency in a European language, particularly German, is highly desirable but not required.What We Offer: A dynamic, supportive, and innovative work environment.Opportunities for professional growth and career development.Exposure to cutting-edge AI and robotics technologies.6-week paid training at European headquarters.$90K base salary + super Apply Now!If you possess strong technical expertise in Linux and PL-SQL, and are excited about contributing to a forward-thinking global team working with advanced technologies, we'd love to hear from you!