About Us
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide, Myer has always been a special place that transcends beyond just a workplace.
We are a place where you can find life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.
Customer Service Manager Role
As the Customer Service Manager at Myer Highpoint, you will lead Service & Selling teams to success by delivering superior customer service that drives profitable sales.
You will be responsible for championing Myer strategy, managing day-to-day operations and driving sales, while reporting to the Assistant Store Manager and supported by the leadership team.
Key Responsibilities:
* Manage the daily activities of your team and business to drive financial performance
* Optimise the productivity of the team by leveraging workforce management
* Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
* Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
* Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
About You:
* Previous experience as a retail manager, area manager or similar
* People leadership skills with a 'hands-on' approach are essential
* Demonstrated ability to lead a team to achieve sales and meet KPI's
* Experience in performance management will be highly regarded
* Superior customer service and selling skills
* Strong retail, financial and business acumen
* Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
Benefits:
Becoming a leader within one of Australia's most-loved department stores comes with its rewards:
* Career development and progression opportunities
* A great range of discounts and Myer Team Member exclusive offers
* Access to volunteer, parental and lifestyle leave
* Service Recognition, Inspirational People Awards, and more
Flexible Working Arrangements:
Our management teams work across key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years).
Join Our Team:
Here, you're not only an employee, but a valued Team Member with real dreams that we want to help you chase, no matter how big or small.
At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.
With your enthusiasm and our support, we're fully committed to helping you thrive and flourish.