Company DescriptionARH Canberra is centrally located in Pialligo and offers a comprehensive veterinary specialist and emergency service to the ACT and southern NSW. Our mission to provide the best possible veterinary care and client service is core to the way we work. We are seeking an enthusiastic team member to provide business excellence to our dedicated team!About the RoleThe Vet Referral Coordinator and Billings Manager is a pivotal role responsible for managing referral caseloads, handling referral inquiries, and ensuring accurate financial management of in-patient accounts. This position ensures there is strong relationships developed with referring vets, efficient scheduling practices, and accurate patient billing. Additionally, the role involves scheduling and managing referral appointments, maintaining strong relationships with external veterinarians and key stake holders, and ensuring precise financial records.As The Vet Referral Coordinator and Billings Manager you will:Provide an efficient workflow and an outstanding client experience for the referring Veterinarian by enabling easy interaction with ARH Canberra Be a primary contact for referring Veterinary and veterinary clinic into ARH Canberra during business hoursEfficiently manage referral workflows, including the scheduling of referral appointmentsWork with department leads to coordinate interdepartmental transfers to prioritize patient needs and hospital workflow efficiencyReview and improve referral processes and interdepartmental operationsFoster strong relationships with external veterinarians and stakeholdersEnsure accurate financial records and manage client accountsReview all in-patient tax invoices to ensure all procedures and services are accurately recordedFacilitate payment of additional deposits as requiredMonitor client accounts to ensure minimum deposits are maintained and for changes in treatment plans then requiring updated estimatesProvide regular reporting on client accounts, deposit requests, billing discrepancies, and breaches in compliance related to discounts A little about you and your background:At least 3 to 5 years of veterinary or ideally veterinary specialist practice experiencePrevious experience with RxWorks and billing procedures would be helpful however not essentialIndependent operator with a passion for veterinary industry & desire to progressProactive, accountable, shows initiative and the drive to achieve resultsProven ability to be organised, to prioritise, be flexible and agileStrong communication and people skillsTeam player with both internal and external stakeholdersBasic Microsoft Office skills particularly ExcelSound like your next role? We would love to hear from you! Please Apply with your Resume and Cover Letter today!