Job Title: Application Support Specialist / Oracle Ebiz SCM
Salary: $120,000 per annum + super based on experience.
Location: Kilsyth, Victoria, with work-from-home (hybrid) options.
Job Description:
This role involves collaborating with global IT teams and vendors to support both applications and IT infrastructure for operations in Australia. Approximately 70% of your time will be dedicated to application support, while 30% will focus on infrastructure support.
Key Responsibilities:
* Application Support (70%): Work with applications like Oracle Ebiz (supply chain & manufacturing), Oracle Fusion (planning and finance), etc.
* Define and document business success metrics for small to medium-sized initiatives.
* Elicit, analyze, and document both functional and non-functional business requirements.
* Participate in business requirement management, solution design, and solution validation.
* Collaborate with vendor support teams to resolve production issues.
* Assist with test planning and testing methodology to ensure solutions meet all requirements.
* Escalate any issues for further analysis and resolution as necessary.
* Maintain positive relationships across technical and business teams.
Infrastructure Support (30%):
* Provide support for IT infrastructure, focusing on areas like Windows/Linux servers, networking (LAN/WAN/Security), and VMware.
* Manage IT operations in a global 24x7 environment with a focus on remote management.
* Engage in IT contract negotiations and vendor management.
* Assist with IT manufacturing infrastructure, as well as incident, change, and problem management using ITIL processes.
Requirements:
* Familiarity with Oracle Application R12 (distribution and manufacturing modules).
* Knowledge of Oracle Fusion (planning and finance) is a plus.
* Competency in Oracle SQL queries.
* Customer-focused with excellent communication skills.
* Proactive mindset, open to learning, and adaptive to change.
* Experience working with core infrastructure and networking technologies.
* Familiar with IT contract negotiation and vendor management.
Qualifications:
* Bachelor's degree in Information Technology, Business, or a related field.
* 1-3 years of relevant experience in IT or business analysis roles.