* Take the next step to grow your career at NAB
* Be rewarded and recognised for the value you bring
* Full Time Role
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a Regional Customer Advisor .
As a Regional Customer Advisor, you will act as the face of NAB to the community, working closely with our different branch teams and customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.
Supporting our Mackay and Mount Pleasant branches, you will be the first point of contact for customers when they visit our retail branch, whether it’s to open an account, enquire about our products, or manage their finances. You’ll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice.
Every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB and work in a diverse team environment.
If you are interested in furthering your career in financial services, Regional Customer Advisor is the next step towards several career pathways at NAB.
Ideal candidate:
o 3+ years of banking experience in retail or customer facing roles
o Aspirations to grow career into leadership
o Ability to travel in between branches
o Ability to work with customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
o Strong attention to detail
o Strong risk and compliance culture
o Experience in coaching and development preferred.
o Experience in meeting KPIs
What will your day look like?
o Helping customers find NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
o Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up to date.
o Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure.
o Undertaking ongoing training and development to enhance your career development.
What you will bring:
o A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
o Experience and aspirations in management, with the ability to inspire and influence others.
o An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
o A keen eye for detail that ensures transactions are completed efficiently and accurately.
o An appreciation for inclusion and the diversity of our customers.
Build your career with NAB
At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.
Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
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