Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.
Capgemini.
Get the future you want.Let's talk about the role and responsibilitiesEnsure that client infrastructure is maintained and supported to achieve an efficient and effective delivery of services aligned to contractual obligations (Service Levels, KPIs, plus others)Manage configuration and upgrades, problem analysis and resolution for complex problems, in conjunction with clients and external service providers where necessaryDefine, develop, and provide problem analysis and resolution services for complex problems in conjunction with clients and suppliersEnsure there are robust procedures and processes within the service delivery teamProvide proactive management to drive down the reactive and unpredictable element achieving a higher throughput of issuesImprove application functionality and performance and provide suggestions for system and business improvementDeliver continuous improvement, enable industrialisation and innovation to the client by leveraging Capgemini best practices and methods.Contribute to the planning of infrastructure releases and configuration changesProvide input to infrastructure scalabilityFollow appropriate engagement procedures and policies (i.e.
change control, security and auditing, release, configuration, problem and incident management)Lead and prioritise the team's work load; ensure mechanisms are in place to plan, maintain and track a dynamic view of work priorities and team availabilityEnsure business applications supported are maintained to the highest possible standard with maximum levels of attainable productivity and efficiencyManage risk and issuesEnsure the services are delivered with the budget and contractual obligations (Financial Management)Execute weekly, monthly, and other contractual operational meetings with client Manage resourcing / hiring, internal training, skill enhancement, cross trainings, and communications with Capgemini support teams as requiredAssess support currently provided along with the dimensions of team capability and engagement; to identify and progressively close any capability gaps which may emergeManage demand and supply for additional work and/or Service Requests with clientLet's talk about the teamOur Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients.
We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.Let's talk about your capability and experienceQualifications and Accreditations
Tertiary qualifications at degree level in information technology, or extensive proven direct relevant experienceITIL v3 Practitioner or Expert CertificationExperience and Knowledge
Extensive experience as a Service Delivery Manager in a complex large scale IT infrastructure10+ years' experience in a Senior Service Delivery Lead/Manager roleExperience in leading, managing and mentoring teamsHighly experienced in Incident and Problem ManagementExperienced in providing services to agreed SLA's and OLA'sExtensive knowledge and experience in information technology operations management using ITIL with knowledge of the full IT lifecycleBudget and forecasting experienceDemonstrable experience in influencing conflict resolutionExcellence in customer service with the ability to develop partnerships with key stakeholders and business unitsAbility to plan and deliver oral and written communications that are impactful and persuasive to the intended audienceAble to work in a complex environment both internally and externally and communicate with stakeholders at senior levelsCoaching and mentoring of less experienced staffPerson Characteristics
Ability to multi-task, work under pressure and to tight deadlinesCommitted to ethical practice, equity and diversityExcellent interpersonal, presentation, negotiation and liaison skillsStrong organisational and planning skillsDetail oriented and diligentEntrepreneurial by nature with a strong sense of ownership.
Extensive problem solving and excellent analytical skills.About CapgeminiAt Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.Our Commitment to Diversity & InclusionDon't meet every single requirement for this role?
Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement.
At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.Information Security and ComplianceCapgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001.
We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.#J-18808-Ljbffr