Contract Details 6 months non-ongoing contract – strong chance of permanency APS 3/4 role – career and growth development Australian citizen – Baseline/NV1 clearance preferred About the Company This requirement is with a leading Indigenous Federal Government Agency located in Canberra in a stunning location with views. About the Role We are seeking a motivated and adaptable IT Support Officer to join the dynamic team. This role provides Level 1 and Level 2 IT support for approximately 300 users, ensuring timely and effective resolution of technical issues. You will be responsible for managing service desk tickets, supporting end-users, and handling asset lifecycle tasks, including decommissioning IT equipment. Duties Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues. Respond to, triage, and resolve service desk tickets within agreed service-level agreements (SLAs). Troubleshoot and resolve common IT issues, escalating more complex problems to higher-level support when required. Assist users with day-to-day IT requests, including onboarding/offboarding tasks such as setting up user accounts and devices. Deliver support for productivity tools like Microsoft Office Suite, email systems, and cloud-based platforms. Maintain an accurate inventory of IT assets, ensuring proper documentation and tagging. Decommission and securely dispose of outdated or non-functional IT equipment. Coordinate with vendors for hardware repairs and replacements. Skills Technical Proficiency: Basic knowledge of Windows OS, network troubleshooting, and common IT hardware/software issues. Customer Service Orientation: Strong communication and interpersonal skills to provide effective support and guidance to users. Problem-Solving Skills: Ability to analyse issues and implement appropriate solutions. Organisational Skills: Efficient management of service tickets and documentation in a busy IT environment. Willingness to Learn: Enthusiasm to acquire new technical skills and adapt to changing technologies in a public service setting. How to Apply Apply directly or for more information on this role, please email Zainab Afzaal at. To stay up to date on other opportunities, visit our website - or follow us on LinkedIn -. Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples. #J-18808-Ljbffr