We are seeking a skilled professional to excel in our team.
Key Responsibilities
* Clear Communication: Possess a clear speaking voice and the ability to articulate complex instructions over the phone, ensuring effective user understanding.
* Ticket Management: Demonstrated ability to handle multiple tickets efficiently during peak periods, showcasing prioritization skills.
* Customer Focus: A genuine interest in helping people and a willingness to acquire knowledge, applying it practically to drive positive outcomes.
* Technical Expertise: Strong background in Microsoft 365 with expertise in Active Directory, DNS, DHCP, and group policy management.
Requirements: Excellent troubleshooting and problem-solving skills, active directory experience required. Estimated salary $60,000 - $90,000 per year based on location.