Senior Stakeholder Engagement AdvisorDCS Clerk Grade 9/10 starting from $125,693 - $138,510 + SuperTemporary opportunity until November 2025 with the possibility of extension, full-timeMcKell, Sydney CBDThis role sits within the Stakeholder and Community Engagement team at the Department of Customer ServiceAbout the teamThe Stakeholder and Community Engagement team supports the Department of Customer Service by engaging and consulting with industry, community, and government stakeholders. We conduct stakeholder mapping and research, develop targeted communication materials, produce compelling events and coordinate major program communication plans for our cluster partners.We have supported the successful delivery of major customer-facing initiatives such as the NSW Government’s Have Your Say digital engagement platform, regulatory reforms, Active Kids and Creative Kids, Dine & Discover NSW and the Digital Driver Licence. We support stakeholder communications and Have Your Say consultations for NSW regulators on key topics across industry regulation and legislation.Your day-to-dayLead the end-to-end stakeholder engagement, relationship management and communications on all of NSW Government programs, ensuring multi-channel communication strategies are in place.Lead communication plans and Have Your Say consultations for NSW regulators: NSW Fair Trading, Building Commission NSW, and SafeWork NSW.Lead proactive, reactive and time-critical communication briefings and stakeholder mapping and research on major programs for customer-facing initiatives, ensuring deliverables are achieved and relevant stakeholders are informed and supported.Proactively identify and report on emerging and sensitive issues and provide strategic advice and support to the Manager on internal and external communication issues to inform decision-making.Develop and deliver processes and guidance materials to ensure appropriate engagement techniques that reflect industry best practice.To be successful in this role you will demonstrate:Excellent written and verbal communication skills.Experience in communicating complex issues such as industry regulation, legislation and compliance.Experience in using a range of digital communication channels and consultation platforms.Experience collaborating with subject matter experts on complex programs and services to develop clear and timely communications appropriate to the target audience.High level attention to detail, organisation and prioritisation, while meeting tight deadlines.Experience working across multiple projects, managing multiple relationships and building capacity and skills within and across teams.Experience in using customer relationship management systems.Tertiary qualification and/or experience in relevant field and/or relevant work experience.What we need from you:To start your journey towards becoming a Senior Stakeholder Engagement Advisor, please click on the link below and attach your resume and cover letter.In your cover letter please share your motivation for applying for this position and your relevant skills.For any role specific enquiries, please reach out to Rudi Soman via rudi.soman@customerservice.nsw.gov.au.For any recruitment related questions, please reach out to Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.Closing Date: Monday, 7 April 2025 at 10.59am AESTCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.
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