Customer Manager - Metcash & Independents Ice CreamCustomer Manager - Metcash & Independents Ice CreamLocation: North Rocks, Sydney, AustraliaTime Type: Full-timePosted On: YesterdayApplication Deadline: 31 January 2025 (18 days left to apply)Who we are?Life Tastes Better With Ice CreamUnilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers.
Committed to innovation, quality, and sustainability, we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion.The Customer Manager - Metcash & Independents Ice Cream role is a key Customer role within the total business.
Externally facing, the role will manage Metcash (and all Independent Banners therein) for the IH & OOH Ice Cream Business.This is a pivotal customer role, key to delivering the set USG and Profit targets.
The success of the Customer Manager in this role will rely on the development of strong working relationships with all key contacts at the Accounts as well as the individual's ability to create and adapt a plan and portfolio, and drive engagement with all key stakeholders.Role Responsibilities:Delivery of Turnover, Customer Profitability and TTS budgets for Independents IH & OOH Ice Cream.Develop strong relationships with both internal (e.g.
Category Manager, Shopper Insights Managers, Marketing) & external customers (e.g.
Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts).Develop and own in-store activation events in the Independent Channel where appropriate.Develop, land & ultimately deliver Joint Business Plans with Metcash state & key accounts.Execute and deliver promotional plans with all Customers in their remit.Discuss, agree and land Gap Filling initiatives (where appropriate).Lead range and merchandising reviews (where appropriate), working in collaboration with the Customer Business Manager.Deliver key Category Team initiatives at Customer e.g.
Price Increases, Brand Activation, NPD etc.Work with Customer Service Team to ensure customer service issues are resolved efficiently.What you will need to succeed:Great relationship building both externally & internallyExcellent Communication and interpersonal skillsAnalytical skillsNegotiation skillsData Driven Decision Making – use data to direct thinking and actionUnderstand the Australian FMCG marketLeadership:You are energized by delivering fantastic results.
You are an example to others – both your results and your resilience.You are humble and have your head up, looking around to interpret evidence and data smartly, spotting issues and opportunities to make things better.What awaits you at Unilever Ice Cream?The core of Unilever's culture is captured as Human, Purposeful, Accountable.
You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.Unilever embraces diversity and encourages applicants from all walks of life!
This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey.
Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact ******.
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