Description POSITION SUMMARY At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Switch/AYS Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary Support your Guest Services team with general operational tasks Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations Assign rooms according to guest requests and preferences whenever possible Handle general enquiries, creating meaningful guest experiences that are tailored to the guest's requirements Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings About You: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.