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Apply nowCustomer Service Representative - CasualPart-time Modbury, Australia 25 Mar 2025Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.Are you passionate about providing customer service?
Exciting opportunity to help out your fellow Australians!We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury.
Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.About The RoleAs a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters.
Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.
With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient.Operating HoursThis is a casual opportunity, required availability is a minimum of 22.5 hours per week across our operating hours.
Our operating hours are Monday to Friday between 7:00am and 7:00pm on a rotating roster with flexibility to support all of your out of work commitments.Skills & ExperienceHigh attention to detailExcellent customer service skillsPatience and empathy towards people in difficult situationsA team player focus, working collaboratively to exceed expectationsClear communication skills to customers and stakeholdersPunctual and reliableExperience adhering to KPI'sIntermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPMA willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC).Due to clearance requirements, Australian Citizenship is required.BenefitsTalent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk.
Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.We offer options for you to interview virtually.Best in class rewards and recognition program including awards and corporate retail discounts on tap.Paid Parental LeaveEmployee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!Why join us here at Datacom?Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.APPLY WITH US TODAY!About DatacomDatacom is Australasia's largest homegrown tech company.
We help our customers and communities navigate the complexity of this ever-changing world by connecting people and technology.Our people make the difference.
Over 6,000 of our people across our multiple locations around the world follow their passions and share their experiences to help our customers, from large government agencies to commercial businesses, to transform their organisations and solve their greatest challenges.We build and operate sustainable solutions, and create and support bespoke IT systems and processes.
You'll get the chance to be a part of our many projects that help the community and enhance businesses while working with over 200 tech partners.
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