Customer Service Officer - Contract LogisticsJoin to apply for the Customer Service Officer - Contract Logistics role at ParagonCare Limited.The OpportunityParagonCare/CH2 is a leading Australian healthcare distributor, providing medical, surgical, and pharmaceutical products nationwide. We specialize in innovative logistics solutions that help healthcare providers deliver superior patient care.We’re looking for a motivated, customer-focused individual to join our Contract Logistics team as Customer Service Support. If you’re passionate about customer service and thrive in a fast-paced environment, we want to hear from you!In this role, you will:Manage inbound calls, process orders, resolve customer queries, and provide excellent service.Handle customer returns/credits and related paperwork.Liaise with internal and external stakeholders.Educate customers on our online platform.Manage wholesaler/distributor rebates/recharges.Perform administrative tasks, including data entry, CRM updates, and generating reports.About YouYou'll have a strong background in customer service, be detail-oriented, and thrive in a fast-paced, high-volume environment. Your responsibilities will include:Handling sales order entry, stock transfers, and returns.Ideally, experience within the Contract Logistics or a related field.Processing rebates/recharges and assisting with administrative tasks.Excellent communication skills, both written and verbal.Strong problem-solving abilities and attention to detail.Ability to work efficiently under pressure and manage multiple inquiries at once.Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and experience with CRM systems is a plus.A customer-centric attitude and a collaborative team player.What’s in it for You?We offer competitive pay, flexible work-life balance, professional development, and opportunities to expand your skills across ParagonCare Group. Join us and make a lasting impact in healthcare. Apply now to be part of something meaningful!Successful applicants will be required to complete a pre-employment medical that includes an illicit substance test and criminal history check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.Paragon Care fosters a workplace that seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesTransportation, Logistics, Supply Chain and Storage
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