Lead on behalf of Billing and Credit with legal, privacy, regulatory, IT, compliance and internal fraud teams to ensure that incident response conforms to Optus' obligations and is managed with confidentiality or privilege as required.
Monitor, track and optimize the end-to-end control framework in accordance with Incident response requirements.
Develop Billing and Credit Business Impact Assessment & Business Continuity plans through engagement and interviews of senior leaders across both Business Units to capture critical business functions.
Ensure clear lines of responsibility and accountability for incident response to ensure key actions are taken and managed in accordance with Optus' obligations.
Manage conflicting priorities and competing deadlines across multiple products and sales initiatives and deliverables.
Extensive experience as a Business Analyst, with a focus on remediation initiatives and data management.
Excellent written communication skills that meet the standard of policy and regulatory response copy writer.
Expertise in Credit, Fraud and Collections systems and industry codes and regulations.
Work Environment: 3 days in the office, 2 days remote – with flexible hours to suit!
Benefits:
Inclusive paid parental leave, up to 14 weeks for the primary care giver. All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'. Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University). Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals. Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! #J-18808-Ljbffr