Be a part of a highly ambitious and growing Sydney-based hospitality group inspired by Japanese craftsmanship and passion. Your role will play a pivotal part in the overall success of our culinary journey.Dear Florence brings together French patisserie and Japanese-inspired flavors, led by a celebrated pastry chef. Each creation is imbued with a sense of wonder and hope for the future, embodying a visionary approach to culinary artistry. Seasonal delights will be introduced alongside its iconic cakes, offering fresh indulgence with every visit. Crafted with precision and passion, each bite becomes a personal celebration—an exquisite toast to life.About Azabu Group Established in 2020, Azabu consists of a passionate team committed to delivering a truly exceptional hospitality experience. We are a vertically integrated Company which helps to define our unwavering dedication to excellence.Our ultimate goal for each investment is to deliver by challenging the perception and exceeding expectations to provide an unrivalled hospitality experience that showcases the highest quality of curated dining experiences with renowned chefs.About the role: The Store Manager for the patisserie will be responsible for overseeing the daily operations of our boutique pastry shop and will also provide support across the entire precinct as needed. This role requires a dynamic and experienced leader who can ensure the highest level of customer satisfaction, manage inventory and staff, and drive sales to achieve the business goals.Duties and Responsibilities: Oversee daily operations of the patisserie, ensuring smooth and efficient functioning;Work with operations team to support events throughout the precinct; Implement and maintain high standards of cleanliness, hygiene, and safety in the store;Manage opening and closing procedures, including the end day cash up report;Provide operational support to other venues within the precinct as needed;Ensure exceptional customer service is delivered at all times;Build a rapport with new customers and clientele; Handle customer inquiries, complaints, and feedback in a professional and timely manner;Continually develop and implement strategies to enhance the customer experience;Support customer service initiatives across the precinct;Recruit, train, and supervise a team of retail staff;Create staff schedules and ensure adequate coverage during all shifts;Conduct regular performance reviews and provide coaching and feedback to staff;Collaborate with other venue managers to ensure cohesive staff management practices;Manage inventory levels, packaging, order supplies, and control stock to minimise waste;Oversee product displays and merchandising to maximise sales and profitability;Collaborate with the Procurement department to source high quality products from suppliers and vendors; Develop and execute sales strategies and upselling to achieve revenue targets;Monitor sales performance and analyse data to identify trends and opportunities;Coordinate and support the marketing team to plan and implement promotional activities;Support cross-promotional efforts with other venues in the precinct;Monitor financial performance and report on sales, expenses, and profitability.Qualifications: Proven experience as a Store Manager or in a similar role within the hospitality or food retail industryStrong leadership and team management skills.Excellent customer service and communication skills.Ability to manage multiple tasks and work under pressure.Proficient in retail software and MS Office Suite.Strong organizational and problem-solving skills.Knowledge of food safety and hygiene regulations or willingness to learn. Join Our Team: If you are passionate about delivering a refined experience, have a keen eye for detail, and thrive in a dynamic and creative environment, we invite you to join our team.