Job Description The Role We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.
In this role you will; Provide exceptional service during check-in, check-out and throughout the guest stay; Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department; Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities; Ensure procedures are followed in relation to guest confidentiality and safety; Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel's financial data and the ease in shift changes.
Qualifications What we are looking for We are looking for bubbly and smiley individuals that fit the below descriptions: Exceptional customer service skills, communication and time management skills; Professional appearance that will represent our brand well; A friendly and outgoing personality; Proven ability to work as part of a team; A willingness to use initiative and strong problem solving skills; Strong analytical skills with a high level of computer literacy and accuracy; Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.
Additional Information What is in it for you Learning & development opportunities.
Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
Onsite parking, duty meals, and free laundry.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.