Join our diverse and supportive team at Westpac Group
A strong background in face-to-face customer service is essential for this full-time role at our Springfield Branch. How will you help?
You will assist customers with transactional and savings banking needs, and liaise with internal stakeholders to achieve business objectives.
We believe we can help all our customers make the most of their money by assisting them with their everyday banking and asking the right questions to better identify and understand their needs.
The role of Personal Banking Specialist is a key customer-facing position in our branch network. You will have quality conversations with our customers on a day-to-day basis, creating a stress-free and seamless experience for each person you serve.
As a Personal Banking Specialist, your role will entail:
* Welcoming all customers that come into the branch
* Helping customers with transactional and savings banking needs
* Building strong relationships with customers
* Providing relevant banking advice to suit their situation and goals
What's in it for you?
You'll play a significant part in the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
We'll back you in the development of your career, with internal career prospects and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do and supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
We continue to pay your super contributions while you take all the time you need to get your new family settled.
What do you need?
A strong background in face-to-face customer service, with experience handling cash quickly and accurately.
The ability to multitask in busy environments.
The ability to build relationships with customers from all walks of life.
The comfort level to explore and identify customer needs through asking the right questions and proactively contacting existing customers.
Sales or banking experience is highly desirable, but we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more.
What is it like to work here?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transforming success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities – whether that means family life, work/life balance, ambition to grow, or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply?
To start the application process, simply click on the APPLY button below.
At Westpac, we're committed to creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone – our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have any questions about the recruitment process, please don't hesitate to reach out.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
Please let us know if you require any adjustments during the recruitment process at any stage.