Kick-Start Your Career as a Customer Care Consultant!
Are you a motivated team player ready to grow your skills and start a rewarding career?
We're on the lookout for enthusiastic Customer Service Superstars to join our team!
Role: Customer Care Consultant Location: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH.
Hours: Full-time, Monday to Friday (8 am - 7 pm roster) Pay: $58,823 + super Start Date: December 9th Eligibility: Australian Citizens or Permanent Residents only Training: 8-12 weeks of paid training About the company: Our client is Australia's leading provider of salary packaging and novated leasing, helping people boost their take-home pay and make the most of their finances.
Join a team that's all about empowering customers and delivering outstanding service!
Why This Role?
As a Customer Care Consultant, you'll be the friendly voice our customers rely on.
From answering questions to guiding them through our self-service portal, you'll make a difference every day by helping customers get the best financial benefits possible.
What You'll Do: Be the first point of contact for customer inquiries-answering calls, resolving issues, and helping them with their accounts Help customers unlock benefits, introducing them to additional products and options Provide solutions on the spot, whenever possible, to improve customer experience Support and guide customers with basic tax-related questions (no worries-we'll train you!)
Keep things smooth by making sure data is accurate and updated About You: You've had experience in retail or hospitality and love giving great customer service!
You're friendly, patient, and great at multitasking You're a quick learner, tech-savvy, and ready to dive into a new challenge You can explain things simply and clearly over the phone You're interested in learning about finance and helping others manage their money Why Join Us?
Join a supportive team that's friendly, fun, and ready to help you grow Start with paid training that'll teach you valuable skills in customer service and finance Enjoy hybrid work with a mix of in-office and WFH days Gain experience in finance and tax that can set you up for a bright future Ready to start your career?
Apply now and be part of a team that's making a difference!