The position will be the first point of contact for paying service fees and charges for a NSW Government Department. Finance Admin Officer | 3 Month Contract $34.59 p/h super 3 Month Contract Newcastle About the Role Play a key role in an essential government agency providing excellent customer service to the members of public for charges related to services provided, and ensuring the department meets its obligation in the management of revenue collection process. Key accountabilities include: First point of contact to the department service for fees and charges. Respond to a variety of customer enquiries via phone, email or through written correspondence, providing exceptional customer service ensuring that this experience is a smooth and as efficient as possible and to help support the members of the public during a difficult time. Assist in managing the revenue collection process according to policies and procedures. Provide administrative and clerical support and maintain records as per policy directives. Prepare timely and accurate reports. Contribute to the development, improvement and implementation of new processes and systems related to customer service. Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations. About You Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic. Ability to remain calm in all circumstances when communication with people who had experienced medical emergencies. Communicate accurate information to a wide range of stakeholders, using multiple communication channels. Capability to use a wide range of computer hardware, software and electronic systems. Ability to plan and balance priorities, perform a wide range of tasks with limited supervision and the ability to problem solve, use initiatives, judgements and discretion in a flexible and creative manner. Self-driven, adaptable, resilient and be able to use initiative to make sound decisions. Familiarity with call center processes and sound knowledge of industry processes to be able to take care of a range of customer and business enquiries. Demonstrated ability to work both independently and collaboratively and effectively with team members. Benefits of contracting through Ashdown People 5th largest supplier to the NSW Government Get paid weekly Rated 4.9/5 on Google Reviews with over 1000 5⭐ reviews for candidate feedback this year Offer Insurances for ABN Contractors Consistent communication & transparency Detailed onboarding & support Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any questions, please contact joshashdownpeople.com.au or call 0482 099 279