Job Title: Guest Service AgentLocation: Mantra Southbank Melbourne, Victoria, AustraliaAt the heart of Melbourne's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a unique blend of comfort and convenience. As a Guest Service Agent, you will play a pivotal role in delivering exceptional hospitality and creating memorable experiences for our valued guests.Responsibilities:Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outCommunicate with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsShare information on neighbourhood hotspots and must-visit gemsAccurately handle reservations and manage guest accountsRequirements:Innovative approach to exceeding customer service expectationsAbility to collaborate within teams and work independentlyProven ability to multi-task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationPrevious experience in hotel front desk operations is a valuable assetFlexible rotating schedule, including nights, overnights, weekends, and public holidays