This is a Meeting & Events Coordinator role with one of the leading companies in AU right now -- Accor -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Accor **Job Description** As a **Meeting & Events Coordinator**, you will be responsible for coordinating and managing events from initial inquiry to post-event follow-up. Your key responsibilities include: - Building and maintaining strong client relationships to ensure seamless event execution. - Preparing and distributing banquet event orders, ensuring all operational teams are aligned. - Hosting site inspections and liaising with clients and suppliers. - Managing event billing, invoicing, and financial reporting with accuracy. - Upselling additional services and enhancing the client experience. - Working closely with internal teams, including Food & Beverage, Sales, Reservations, and Finance, to deliver outstanding service. - Handle enquiries for group bookings and provide a reply or confirmation within a reasonable timeframe. - Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group. - Manage Group payments, cancellations, rooming lists and terms and conditions. - Maintains a precise filing system for all Group reservations and correspondence. - Handle guest complaints and enquiries in an efficient and professional manner and ensure the Director of Sales & Marketing and Hotel Manager is informed of any guest feedback. **Qualifications** To be successful in this role, you will need: - Previous experience with hotel events and iVvy Software is highly preferred - Strong focus and passion for hotel operations and guest experience - Confident and articulate communication, to creating belonging with guests and colleagues - Time management skills with the ability to multitask - Entrepreneurial spirit with drive, ambition and high level of energy - Good interpersonal skills with ability to communicate with all levels of team members - Flexible and able to embrace and respond effectively to change
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