The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and Red Bull Australia’s office IT equipment.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
1. You will ensure professional end-user IT onboarding (leveraging and contributing global standards), Organise and provide day-to-day IT support by diagnosing and troubleshooting hardware and software issues, ensuring timely and effective resolutions. You will push for fast resolutions, including remote functions (service owner, remote service desk).You will ensure a professional and regular IT service communication towards end-users. You will collaborate with cross-functional teams to resolve challenging technical issues and implement preventive measures.
2. You will administer, configure, and maintain servers, networks, and other IT systems, Implement system upgrades, patches, and updates in coordination with the IT Manager and Regional IT team and monitor system performance, identify areas for improvement, and implement solutions.
3. You will ensure an up-to-date and accurate IT asset inventory within Red Bull standards/tools, coordinate end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices as well as coordinate the RMA process for client computing and/or backend-hardware components. You will organise needed IT facilities and Red Bull IT standards for State offices.
4. Bachelor’s degree in Information Technology, Computer Science, or related field.
5. Motivated, self-starter with a strong work ethic.
6. Customer focused approach.
7. Excellent English communication skills, both verbal and written.
8. Passionate about technology.
IT Support Technician
Red Bull
Giving wiiings to people and ideas since 1987
In the 1980s Dietrich Mateschitz developed a formula known as the Red Bull Energy Drink. This was not only the launch of a completely new product, in fact it was the birth of a totally new product category.
What drives usChasing our potential
Since the early days of Red Bull, an entrepreneurial mindset has always guided our approach to work and the environment we create: