Physician on FIRE is a personal finance website created to inform and inspire both physicians and our patients with insightful writing from a physician who has attained financial independence and the ability to retire early. The site has a triple aim to leave visitors enlightened, educated, and entertained.
The Role
You will be responsible for :
* Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
* Ensuring all standards and procedures are followed and maintained.
* Answering queries and resolving issue relating to usage of standard applications and IT services.
* Providing monthly help desk reports.
* Designing, maintaining and supporting the network infrastructure.
* Monitoring system performance and ensuring reliability and availability.
* Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
* Providing Level 2 support and troubleshooting as and when required.
Ideal Profile
* You possess a Degree/Diploma in Computer Science, Engineering or related field.
* You have at least 2 years experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
* You have excellent communication and interpersonal skills.
* You are highly goal driven and work well in fast paced environments
* You possess strong analytical skills and are comfortable dealing with numerical data
* You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
* Fantastic work culture
* Leadership Role
* Opportunity to make a positive impact