Are you passionate about helping Customers?Do you thrive working in a high performing culture?About Our ClientOur client is a leading professional services firm, boasting a large employee base. They are renowned in the industry for their commitment to providing excellent service to their clients. Headquartered in Melbourne, they maintain a strong presence across Australia.Job DescriptionProvide first-line technical support to a wide range of internal users.Troubleshoot and resolve hardware and software issues.Maintain a high level of customer service for all support queries.Escalate more complex calls to the relevant IT Support team member.Log all calls in the Service Desk Call Logging system.Take ownership of user problems and follow up for fast resolution.Perform basic administrative support duties.Contribute to team effort by accomplishing related results as needed.The Successful ApplicantA Successful Service Desk Operator Should HaveA strong understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and resolve basic technical issues.Excellent communication skills - both verbal and written.Proficiency in English.Patience and cool-temperament for dealing with difficult customers.A degree in Information Technology, Computer Science, or a related field.What's on OfferSalary: AUD 80,000 - AUD 90,000 (inclusive of super).Work in a friendly and supportive environment.Enjoy a vibrant company culture.Opportunities for professional growth and development.We encourage individuals who believe they are a perfect fit for this role to apply.Contact: Natalie RainbowQuote job ref: JN-012025-6632691