Job Title: Customer Support Representative
Join Oz Lotteries, a leading e-commerce lottery retailer, as we seek an experienced Customer Support Representative to join our team.
About Us:
Oz Lotteries is proud to be an Aussie-owned and operated business, with over 18 years of experience providing Australians with a wide range of commercial and charity lotteries.
Job Summary:
We are seeking a skilled and passionate Customer Support Representative to provide exceptional customer service via various methods, including email, chat, phone, and creating help centre articles.
Key Responsibilities:
* Provide excellent customer service via various channels
* Administer updates to customer information and process BPay and Direct Debit deposits in line with internal fraud control measures
* Test and assist with the reporting of technical issues to the Jumbo Product Team
* Assist with marketing functions, including posting on social media and creating blog posts
Requirements:
* Proven customer service experience
* Strong communication skills, both verbal and written
* Confident in dealing with a wide variety of customers
What We Offer:
* Competitive salary: $60,000 - $63,000 + Super Pro Rata for actual hours worked
* Opportunities for career and skills development
* A supportive and inclusive work environment