Join the Zoodoo Zoo Seasonal Casuals Crew, December 2024 and January 2025.Visitor Experience Officer (Food & Beverage & Guest Services)Are you someone who thrives in dynamic environments and loves engaging with people? Do you have a passion for wildlife and customer service? Zoodoo Zoo, located in the Richmond Tasmania, is seeking to add to our Visitor Experience Team. In this multifaceted role, you will contribute to both guest services and food & beverage operations, ensuring every visitor has an unforgettable experience at the zoo!About the Role: As a Visitor Experience Officer, you'll play a key role in creating an exceptional guest experience, from assisting visitors at the front gate and operating ticketing systems, to serving delicious food and drinks in our café. You will be a friendly face for guests, guiding them through the zoo and sharing your passion for wildlife. Whether it's processing tickets, managing food service, or delivering animal presentations, no two days will be the same!Key Responsibilities: Guest Services & Front of House: Greet visitors with enthusiasm and provide excellent customer service.Operate ticketing systems, process ticket sales, and assist with entry.Handle guest inquiries, provide information about exhibits, animals, and zoo events.Help manage zoo guest flow and ensure a smooth entry/exit experience.Food & Beverage: Provide high-quality service in our café, including taking orders, preparing drinks, and serving food.Assist in the smooth operation of the food and beverage area, maintaining cleanliness and stock levels.Ensure compliance with food safety and hygiene standards.Serve food and beverages with a smile, ensuring a positive guest experience.General Operations: Assist with animal presentations and interactions, providing engaging, educational experiences.Maintain a clean and welcoming environment throughout the zoo, including tidying up public spaces.Collaborate with the team to ensure a high standard of service and safety for both guests and animals.Contribute to special events, seasonal activities, and behind-the-scenes tasks as needed.About You: We are looking for a dynamic, outgoing individual who thrives on engaging with people and is excited to contribute to the zoo's mission of delivering world-class experiences. To succeed in this role, you should possess:Demonstrated enthusiasm and initiative to deliver exceptional customer service.An outgoing, confident, and friendly personality, comfortable engaging with guests of all ages.Previous experience in a front of house role (Desirable), including operating registers and POS systems, handling cash, and managing ticketing systems.Previous experience in the hospitality/food service industry (Desirable) for the Food & Beverage responsibilities.Responsible Service of Alcohol (RSA) Accreditation (Desirable) for those interested in food and beverage duties.Knowledge and commitment to Workplace Health and Safety and Equal Employment Opportunity.Legal working rights in Australia.Additional skills or experience in hospitality or animal care are a plus but not essential. How to Apply: Ready to join our zoo crew? Submit your resume and a brief cover letter telling us why you would be a great fit for this exciting opportunity. We can't wait to hear from you!