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Junior IT Support AdministratorApply locations Melbourne Office time type Full time posted on Posted 2 Days Ago job requisition id JR101176
First Things First - What We Can Offer You Leave to foster personal connections, health & overall well-beingEmployee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeDelicious, free, chef-prepared breakfast and lunch daily on siteEnjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!Talent Referral Program – get rewarded for referring a friend to join our team!Casual dress and relaxed office environmentFun team camaraderie and eventsOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesA range of other fantastic benefits!The Job The Junior IT Support Administrator is responsible for providing technical support to end-users, assisting in the maintenance of IT systems, and ensuring the smooth operation of hardware and software.
What You'll Do Implement security protocols that safeguard our systems and prepare them for optimal user experienceSource, configure and deploy IT hardware solutions that power our organisational capabilitiesCreate and support dynamic workstations for both in-office and remote team membersMaintain and optimise our digital communication infrastructure including internet, intranet, and VoIP systemsSupport Salesforce operations through data management, analysis and system administrationDeliver solutions for cases managed through our Salesforce platformDesign and prepare comprehensive IT onboarding packages that welcome new team membersDevelop Simpro Group environments for new team members and demonstration purposesOrchestrate digital access across multiple platforms and manage the full technology lifecycle from onboarding to offboardingMaintain accurate digital and physical asset inventories through regular audits and tracking systemsProvide responsive troubleshooting and technical support across our technology ecosystemDocument and refine IT processes to ensure operational excellence and knowledge transferIdentify and implement improvements to systems, processes and practicesContribute to a culture of continuous improvement and performance excellenceAssist with general office setup to make the environment a great place to workWhat You'll Bring Friendly, approachable and passionate about delivering excellent internal customer serviceA positive can-do attitudeA natural problem solver (not problem finder!
)Ability to be discreet, professional and maintain confidentialityExperience providing IT, hardware and software support in a busy environmentThe ability to use initiative and demonstrate resourcefulnessResilience and ability to work independently (and remotely)Excellent time management skills, and the ability to prioritise and meet tight deadlinesKnowledge of hardware and software installation, troubleshooting and maintenanceExcellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departmentsCore values required of all Simpro, AroFlo, BigChange & ClockShark employees: While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility.
Our culture and core values are very important to us:
We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.
We embrace and support culture diversity and Equal Employment Opportunity.
Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role. WelcomeWelcome to Simpro!
Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities.
We are customer-centric, always putting our customers and teammates first.
We take accountability, owning both our innovations and our mistakes.
We're growth-minded, constantly learning and evolving.
And most of all, we celebrate our successes together!
About UsSimpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide.
The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK.
Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.
Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.
Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business?
Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.
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