23rd October, 2024
* Supportive and friendly team to set you up for success
* Stable position offering full time hours
* Career growth and training opportunities within a well established company
We are seeking talented, vibrant and dynamic Housekeeping Supervisors, that will bring a passion for hospitality and providing exceptional service to our team.
ABOUT ESSENCE HOTELS & APARTMENTS
Essence Hotels & Apartments is a part of Australia’s leading student accommodation provider, UniLodge. Our property management platform is shaped from over 25 years as specialists in student accommodation & rentals and is growing within the conferencing and events space. We’re the ideal choice for medical stays, business, or leisure.
ABOUT THE ROLE
Reporting to the Operations Manager, your role as Housekeeping Supervisor is to lead and motivate the Housekeeping and Public Area Cleaning team to achieve daily cleaning excellence across our properties, located at Essence Apartments Chermside and Essence Suites Taringa. You will demonstrate your natural leadership skills and ability to be solution-focused, actively guiding your team to consistently achieve benchmarks and drive guest satisfaction. No two days will be the same and some of your tasks will include:
* Ensure the cleanliness of guest rooms (including balconies), guest corridors, linen rooms, housekeeping pantries and Public Areas in accordance with procedures and checklists
* Managing the rostering and performance of employees
* Assist in the selection, training and mentoring of the team
* Manage all guest complaints within company guidelines and escalate where necessary.
* Attend all briefings, meetings and training as assigned by management
* Ensure arrival rooms are checked daily to ensure rooms are maintained to a quality standard.
* Understand and ensure the safe usage and storage of cleaning/ chemical agents in line with health & safety regulations.
To be successful for this role:
* Demonstrated 1-2 years experience in a similar role
* Will be confident using a computer, and able to use Microsoft Office Suite (Word & Excel)
* Familiar with safety procedures and WHS
* Can multi-task, and work well in high pressure situations
* You will be well presented and always professionally groomed
* Commitment to working across our Essence Chermside & Essence Taringa properties if required to cover leave
* Available to work full time (38 hours per week) across a Monday to Sunday roster
* Hold valid working rights in Australia
* Be willing to obtain a National Police Check
WHO WE ARE
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents & guests come from diverse backgrounds, and we want our teams to reflect this. As an employee you will have access to:
* Ongoing training and career growth opportunities
* Performance and Service Recognition Programs
* Access to tools and resources to support mental health and wellbeing
* Various leave options including study leave, parental leave, etc.
JOIN OUR TEAM
If you want to be a part of our growing team we invite you to submit your resume and cover letter.
Essence and UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
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