Customer Care Team MemberApply at locations:Melbourne Central Towers - Level 19Gosford - Henry Parry DriveAdelaide - Level 1Chatswood - Level 11Time Type: Full timePosted on: Posted 6 Days AgoJob Requisition ID: R7168Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.START DATE: 18 November 2024In this permanent full-time Customer Service role, you will be providing tools, information, and education to people living with a disability and/or their carers via inbound calls and emails within a contact centre environment. As our customer's first contact with Plan Partners, you will assist people professionally, patiently, and with empathy as you provide support, problem solve, and triage queries from your customers.As a Customer Care Team Member, you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. You will be the first point of contact for customers, service providers, and support coordinators, responding promptly, helping with enquiries, and resolving issues.Your role will include: Simplifying the NDIS by providing tools, services, and education to participants, families, and providersResponding to customer inquiries via phone, email, and live chat, providing accurate and timely informationMaintaining and updating records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company's systemsWhat you'll bring… A strong customer service focus with calls, emails, and/or live chat to customersMinimum of 1 to 2 years experience working in a Contact Centre to KPIsNDIS knowledge and experience preferable but not necessaryYou enjoy assisting customers with their enquiries and can provide simple explanations to complex issuesExceptional verbal and written communication skillsProficient use of Client Relationship Management SystemsWhat we can offer you: Our strong people-first cultureFlexible/hybrid working to enhance your work/life balanceNovated lease benefits and discounts12 weeks Paid Parental leave and access to our Parents PortalExempt Employee Share PlanPaid Income Protection Insurance under MMSG default Super planAccess to a broad range of learning and development programsCareer break and volunteering leaveAccess to Employee Assistance Program and annual Flu vaccinationLifestyle Rewards programAs an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.#J-18808-Ljbffr