About the Company
Our client, an Australian-owned market-leading freight forwarding and logistics provider with a strong IT focus, stands out with its use of cutting-edge technology for real-time status updates and reporting.
This ensures clear and detailed shipment transparency throughout the import process.
About the Role
We are seeking an experienced Key Account Manager to join our progressive and dynamic team.
This role involves managing a book of clients and collaborating with various stakeholders to ensure a smooth import process.
Duties
* Coordinate and monitor order management from origin to shipped on-board
* First point of contact for escalation items
* Ensure standard operating procedures (SOPs) are implemented and followed by internal and external stakeholders
* Ability to work with CW1 in a paperless environment
* Assist with final leg delivery and invoicing operations
Requirements
* 5+ years in an Import Seafreight, Customer Service or a Key Account position within freight forwarding
* Previous experience with CW1 software is imperative
* Experience in order management & schedule maintenance
* Demonstrated ability to handle import operations from order to delivery
* Previous experience working with customers, building relationships
Company Culture
We are invested in technology and have a young and dynamic team with a strong and varied culture.
Growing, this role will provide long-term opportunities for career progression.
Benefits
* Full-time opportunity with long-term scope to progression
* Ongoing office/WFH balance
* Proven long-term and loyal staff providing stability