Seeking Experienced Operation Support Administrators / Call Centre Operators to join the team in North Ryde- Location: North Ryde, NSW- Hours of Work: 7 AM 7 PM, Monday to Friday (Flexible shifts)- Pay Rate: $37.66 per hour plus penaltiesAbout Our ClientOur client is a leading organisation in Australia, recognised for their excellence in service delivery and operational management. They have several government clients / contracts which you will assist with managing.About the RoleWe are seeking a highly organised and detail-oriented Operations Support Administrator to join our team in North Ryde. In this role, you will be responsible for managing work allocations, ensuring compliance with safety protocols, and providing exceptional customer service. This is a fantastic opportunity for an experienced administrator looking to contribute to a dynamic and fast-paced environment.Key ResponsibilitiesDirect and manage the allocation of works to our Service Delivery Partners (SDPs), including handling variation request protocols through both process and system.Monitor and track the progress of works to completion using our Works Management System (WMS).Provide excellent customer service, ensuring customer satisfaction and addressing any issues in a timely manner.Ensure SDPs comply with all safety protocols and handle escalations according to established procedures.Maintain accurate records of maintenance requests and their progress within the client system.Consistently meet and exceed KPIs to ensure operational efficiency and productivity.Skills & Experience RequiredProven experience in data entry with a high level of accuracy.Strong proficiency in CRM systems and MS Office.Exceptional attention to detail and organisational skills.Ability to work independently and manage multiple tasks efficiently.Excellent communication and customer service skills.Prior experience in call centre environments is highly regarded.How to ApplyClick on the Apply button or contact WorkPac Principal Consultant: Rebecca Ross on (02) 4927 7766 or via email rebecca.ross@workpac.com, quoting Job Reference Number: 7313J20251415At WorkPac, we value diversity and inclusion, ensuring all candidates are treated with fairness and respect. We are an Equal Opportunity Employer and encourage applications from women and Indigenous people.
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