Job Title: Inbound Sales & Member Service AgentLocation: Penrith, NSW Salary: $73,500 + Super Work Hours: 35 hours per week, with shifts of 8am-4pm, 9am-5pm, and 10am-6pm during daylight savingsThe Organisation:Join a long-standing, community-focused business in the health insurance sector that prioritises the well-being of our members and the satisfaction of the team. The business has been around since the 1950s, currently has well over 100,000 members and offices all over Australia. They strive to maintain a welcoming and friendly workplace culture, and they're committed to delivering outstanding service and supporting staff with exceptional benefits and career growth opportunities. The Role:I'm looking for a service-driven, compassionate individual to join us as an Inbound Sales & Member Service Agent. In this role, you'll be the first point of contact for members, helping them with inquiries, resolving their issues, and providing tailored health insurance solutions that truly meet their needs. Your primary goal will be to build lasting relationships and ensure that each member feels valued and supported. Key Responsibilities: Respond to inbound calls and emails from members, addressing inquiries and providing guidance on health insurance optionsOffer personalised recommendations to help members choose the best coverage for their needsResolve any concerns or issues members may have with empathy and professionalismStay updated on our products and policies to provide accurate informationWork as a team to achieve service and satisfaction targets to ensure an excellent member experience What's On Offer: Competitive Salary: $73,500 + Super5 Weeks of Annual Leave: Enjoy a balanced work-life routineParental Leave: 6 months paid parental leave to support your familyLeave Loading: 17.5% leave loading on annual leaveGuaranteed Pay Increases: 4% annual increase for the next 2 yearsHealth & Wellness Benefits: Access to a Fitness Passport and 30% discount on health insuranceFlexible Shift Options: Work shifts between 8am-6pm during daylight savings About You:You're a friendly, service-oriented professional who loves helping people and takes pride in creating positive experiences. You're patient, empathetic, and enjoy finding solutions that make a difference in our members' lives. Your communication skills and attention to detail will make you a valuable part of our team. Requirements: Previous experience in a customer service or call center environment is preferredExcellent communication and interpersonal skillsStrong problem-solving abilities and a commitment to member satisfactionAbility to work efficiently in a team-oriented, supportive environmentIf you're excited to be part of a team that values service, compassion, and a positive member experience, we'd love to hear from you! Apply to this ad now and start making a difference in our members' lives.