About the RoleLDK Seniors’ Living is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care. Our vibrant communities are world-class and built to truly be worthy of our seniors.We are looking for a customer-focused, IT support technician to join our Village operations to provide technical and customer service support to residential customers and village management. The role will be heavily customer-focused, supporting both residents and village staff with their technical queries. It is a hands-on role and requires someone with excellent interpersonal skills, patience, and the ability to openly communicate and support elderly customers.The role is responsible for troubleshooting technical issues and escalating to level 2/3 when required. The role will be responsible for creating awareness and actively promoting resident usage of LDK’s technology services and providing training, education, and support for residents.This role is a 2 Month fixed term contract starting on Monday 3 March 2024.Role ResponsibilitiesSupport residents and village management with technology services and digital access to information supplied by LDK Seniors’ LivingConfigure and record residential accounts in databaseTroubleshoot base technical issues with end user hardware, software and services and escalate to level 2 when requiredConduct one-on-one and group training sessions for end user appliancesAssist ICT department on technical related issues and base troubleshootingCatalogue and inventory management of ICT equipmentConfigure ICT equipment for residential usage and operational needsBenefitsOnsite parking and uniformRetention bonus and employee referral bonusNovated leasing options and retail discountsContinuous professional development and promotional opportunitiesPositive working culture driven by our values of Love, Decency & KindnessSkills and Experience1-2 years proven experience in a customer service environment.Successful experience in training, process and support functionsCapabilitiesExcellent customer service and communication skillsStrong troubleshooting skillsTechnical aptitude (computer literate, able to quickly learn new applications)Fluent in both written and verbal EnglishSolid understanding of VOIP Telephony, Cisco Meraki, WAN, and MATV technologiesExperience with Microsoft 365 Administration, including user account and permission managementFamiliarity with Apple, Samsung, and Windows software and hardwareApply Now!If you are interested in the above position and you feel strongly about LDK values and vision, apply now with your resume.For further information about LDK Seniors’ Living, visit our website at https://ldk.com.au/
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