Location: Remote / Work from Home
About Us:
Our client is a dedicated, veteran-centric advocacy firm focused on supporting Australian veterans throughout the DVA claims process. Their team are passionate about providing streamlined, respectful, and reliable services to assist veterans and their families on their journey. Join us and become part of a team committed to making a difference in the lives of those who have served.
Role Overview:
We are seeking a compassionate, organised, and detail-oriented Customer Service Representative / Receptionist. As the first point of contact, you’ll handle inquiries, schedule appointments, and provide essential information to veterans and their families. Your work will help veterans access the support they need, making a meaningful impact on their lives.
Key Responsibilities:
* Handle incoming calls and emails, assisting with inquiries and directing calls as needed.
* Schedule appointments for veterans with our experienced claims specialists.
* Offer friendly, respectful, and professional service to all clients.
* Guide veterans through the initial steps of the DVA claims process.
* Maintain accurate records of client interactions and manage our client database.
* Provide general administrative support to the team, including data entry and emails.
Qualifications:
* Strong communication skills, with a professional and empathetic approach.
* Previous experience in customer service or reception, ideally in a medical setting.
* High attention to detail and excellent organisational abilities.
* Familiarity with DVA processes or veteran services is an advantage.
* Ability to work effectively both independently and as part of a team.
What We Offer:
* Flexible work-from-home arrangements.
* A supportive team environment with opportunities for professional growth.
* A chance to contribute to a meaningful cause and positively impact the lives of veterans and their families.
Apply Today:
If you’re passionate about helping veterans and want to work in a role where you can make a real difference, we’d love to hear from you! Submit your application to the link below and let’s make a positive impact together.
Silver Search Pty Ltd
Your Partner in Healthcare Talent
E: info@silversearch.com.au
PH: 1300 557 046
W: www.silversearch.com.au