Bankwest Customer Engagement Consultant - Perth We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers.
See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.
Your responsibilities:
1. Be the warm and engaging voice of the business that our customers hear when they call in
2. Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
3. Receive inbound calls from customers, offering resolution of the query at first point
4. Provide customers with information relating to their products, services and transactional information
5. Be aware of the operational risk, regulatorypliance and occupational health and safety requirements that apply in your area of business
Hours and Training
This is a Part-time (8 hours/3 or 4 days a week) and Full-time position with hours spanning across 7 days a week, on rotation from Monday - Sunday between 12pm - 8pm.
6. We'll do our best to amodate your work preferences and availability.
7. We will confirm your roster at least 4 weeks in advance
8. We offer 4 - 6 weeks of training (during main business hours)
9. Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin
We're interested in hearing from people who have:
10. Customer service skills
11. Strongputer skills and ability to multitask
12. Ability to work in a high paced environment and revels in change and feedback to improve performance
13. Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply!
If you're already part of themonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 15/07/2024 Job ID REQ208016