Regional Branch Sales and Customer Support Officer Job Type: Permanent position | Full time position Job DescriptionDo you have passion for technology? This is the perfect opportunity to work with a privately owned family business that is committed to growth in the Riverina and Wagga Wagga Area. DUTIES/RESPONSIBILITIES: Find & nurture potential leads by cold calling businesses in the target industry or zone. (Current target industry: CCTV & Alarms / Current target zone: Regional NSW / Riverina) Engage existing customers: contact, manage and follow-up to convert them into consistent, long-term opportunities. Enter & maintain daily customer details and interactions in the CRM (software) for all allocated customer accounts & new opportunities. Conduct pre-sales assistance by understanding and translating customer requirements (including interpreting plans and reading customer correspondence (emails, RFQs)) and providing technical solutions. Answer technical questions and explain applications and products differences/suitability. Prepare quotations and proposals. Follow-up, engage & adapt solutions as required. Ensure current and proficient knowledge of the technical details and application of all the products. Learn & perform product demonstrations and technical presentations as required. Conduct training with customers to ensure efficient and best practice use of equipment (hardware), applications & device management platforms (software). Installation/troubleshooting of solutions. Testing, troubleshooting and processing (repair/replacement) claims according to RMA (warranty) policy. Ongoing design, upkeep and maintenance of company website. Assist customers with website design & liaising with the company's internal marketing department to support customers' resource needs. Set-up and maintain internal IT equipment & computer network (including computers, printers, CCTV system, Alarm system) and maintaining their current & appropriate software. Other administration/office tasks as required. SKILLS & EXPERIENCE: Qualifications: Relevant IT / Networking or computer science Certificate or Diploma preferred. Previous Experience: Software, hardware and/or network sales experience. Customer service and/or support experience. Website maintenance experience preferred but not required. Previous experience with CRM (database) / accounting software a bonus. Skills: High level of skill in Microsoft Office Suite (Word, Excel and Outlook). High level of verbal and written communication. Outstanding phone etiquette. Ability to work independently & meet KPI's. Expected Salary: $75,000 - $80,000 Applications Close: 15th November 2024 at 4pm #J-18808-Ljbffr