Longford, VIC, Australia All On-siteJob DescriptionAs an Infrastructure Support Technician with Minimum of 5 years technical experience, you will perform the following job roles and responsibilities:Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that include:Physical support (Racking and Stacking) of servers, network devices and other equipment during support, changes, upgrades, commissioning, and decommissioning activities.Rack cabling, clean cable routing, and cable management within racks.Support for component upgrades, swaps, change-outs, Lights-on verification, and reboots.Understand the installed infrastructure design at all locations, including potential impact on business services in the case of infrastructure issues/outages.Perform infrastructure-related incident resolution, change management activities, and service request or task completion via the ticketing system.Maintain infrastructure facilities including hardware equipment, cabling/patching, and IT rooms in a clean, secure, and proper operating state to eliminate disruptions in service.Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, and Return Merchandise Authorization (RMA).Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs.Assist with data center logistics, shipping, provisioning, and decommissioning processes.Assist with asset and inventory management of hardware and data center supplies.Act as the local site interface for vendors (Telecommunications providers, Equipment vendors, and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup, and local facility management providers).Complete infrastructure support related security and controls, and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.Participate and support SWAT team activities in response to incident/problem resolution.Participate in Change Review Board (CRB) meetings to support change activities.Work with the appropriate team in developing communications to end-users on planned/unplanned outages.
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