Lead and implement strategic change in optimising operational processes at the forefront of a major technology-heavy deliver program, in line with our strategic transformation agenda.
The role requires a Senior Change Manager - Loyalty & Ecommerce to provide comprehensive change management plans to support technology-focused operational initiatives.
This includes developing and implementing change management plans to support enterprise-wide initiatives, working closely with cross-functional teams to ensure a smooth transition to new ways of working.
Key Responsibilities:
* Lead the change management process to support business-wide programs of work.
* Assess current operational processes and implement best practices to optimise operations and drive continuous improvement.
* Form strong and collaborative working relationships within People & Culture and cross-functional teams to streamline workflows and enhance overall processes.
* Design and deliver training programs to equip employees with the skills needed for new ways of working.
* Establish key performance indicators (KPIs) to measure the success of operational changes.
* Analyse data to make data-driven recommendations for operational enhancements.
About Us
David Jones is an iconic Australian brand committed to creating inspired careers so our people can thrive.
We are Customer Obsessed ; curious to understand and dedicated to delighting them with seamless solutions as one team.
We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect.
We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.
We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.