Job Title: Guest Service Agent
Casual Role at Sea World Resort
We are seeking a friendly and enthusiastic Guest Service Agent to join our team at Sea World Resort. As a Front Office Superstar, you will be the first point of contact for our guests and play a crucial role in delivering exceptional customer service.
Key Responsibilities:
1. Provide warm welcomes and make lasting impressions with our guests.
2. Handle reservations, check-ins, and check-outs with a friendly approach.
3. Assist guests with luggage, provide information, and answer questions.
4. Stay organized and prepare daily reports to ensure smooth operations.
5. Manage cash handling and reconcile accounts with precision.
Requirements:
1. People-Centered: You must be able to connect with people and create memorable experiences.
2. Calm Under Pressure: You thrive in a fast-paced environment where teamwork is essential.
3. Passion for Service: Driven by excellence and a genuine desire to make guests smile.
4. Flexible Schedule: Ready to work weekends and evenings as needed.
5. Bonus Points: Familiarity with Opera Property Management System is a plus.
Why Join Us?
We offer a range of benefits and perks, including unlimited free access to our amazing theme parks, complimentary passes for family and friends, discounts on food and retail, and more.
About Us:
Sea World Resort is part of Village Roadshow Theme Parks, which includes Warner Bros. Movie World, Wet 'n' Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, and more.